Privacy policy.

Privacy Notice

This privacy notice sets out how Bespoke IT Solutions Ltd uses and protects any information that you give us when you use our services, visit our website (www.bespokeitsolutions.com) or use our Managed IT Support Services.

Bespoke IT Solutions Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain personal information when using our services, then you can be assured that it will only be used in accordance with this privacy notice.

We may change this notice from time to time by updating this page. Where appropriate we will contact you to make you aware of the changes.  We also recommend that you check this page from time to time to ensure that you are aware of any changes. This policy is effective from 11/10/16. (updated 01/02/2018).

We are committed to protecting your privacy and any personal data you share with us.  When you use our directly provided Managed IT Support Services,  or use our website, under the terms of the Data Protection Act 2018, we act as a data controller.  When you utilise our services, we act as a data processor on your behalf as we are processing that data in accordance with your instructions.

Personal information we collect and our purposes and legal basis for processing the information

Organisations we may share your personal information with

We will not sell your personal information.  We will only share your personal information where necessary with processing organisations like hosting companies and online service providers which help us to provide our business services to you.  Where possible we will only use online service providers based in the UK or European Economic Area.  If we need to use processing organisations which provide services outside these areas, we will ensure that their security measures are adequate and relevant and that they have security certifications in place like ISO 27001 or are EU-US Privacy Shield (or similar) compliant.

How long we keep your data for

Our policy is to keep data only for the length of time necessary for the particular processing activity we are carrying out.  For example:

• if we have a contract with you, we will keep your personal information for as long as the contract is in place and for a short period after the contract has ended
• if we have collected any personal information for market research purposes, we will only keep the information for as long as the market research remains valid.
• when we collect web cookies we store them until our analysis has been carried out and then the data is removed.

How we keep your information secure

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect.

Your rights

Where our legal basis for processing is “legitimate interests” you have the right to object to this processing and if you ask us not to process your data, provided in our opinion, the processing has a negative effect on your rights and freedoms which overrides our legitimate interest; we will cease processing your information.  In relation to this you also have the right to ask us to erase this data and we are required to comply with your request within one month of receipt.

Where our legal basis for processing is “performance of a contract” you do not have the right to object to this processing, but once the contract has been terminated or reached the end of the contract period, you have the right to request us to transfer or copy your data to another organisation.  We are required to complete this transfer within one month of receipt.   You also have the right to ask us to erase any remaining personal information and we are required to comply with your request within one month of receipt.

Where our legal basis for processing is “consent” you have a right to withdraw your consent at any time.  You also have the rights of data portability and erasure as described above.  To withdraw your consent please email enquiries@bespokeitsolutions.com with the details of which processing you wish to withdraw your consent for.

You also have a right to:

• request to see or have copies of information we are processing about you and we are required to provide this information to you within one month
• request any inaccuracies in your personal information to be amended
• object to decisions made by automated means
• object to your personal information being used for profiling

Please email enquiries@bespokeitsolutions.com  or write to us at Bespoke IT Solutions Ltd, Suite 5C, Westmead House, Westmead, Farnborough, Hampshire, GU14 7LP.

Where there is a contractual agreement between you and Bespoke IT Solutions, should you decide not to provide any relevant personal information we require, we may not be able to provide contractual services to you.  In this instance we may need to revert to provisions in the contract between us to determine the contract.

You have the right to lodge a complaint with the UK Information Commissioner about how we have used your data, please visit www.ico.org.uk for further details.

Our website and how we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it.