Careers at Bespoke I.T.

Talent enables growth to bring shared success

Your I.T. skills we will help you to develop; what we can’t train is mentality. We need people with an intuitive sense of customer service.

Our company is growing. We’re looking for go-getters, with inquisitive minds about how tech works and tenacious attitudes towards challenges and problem-solving. We embrace the right talent at all levels and we think we’re a great place to work.

Reason to consider BITS as your next career step

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Access to Reward Gateway – benefits and cashback savings.

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Death in Service Insurance: 4 x salary

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Private Health Care: family can be included as salary deduction

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Pension: Employee = 3% – Company contribution = 7%

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Employee referral reward

Dental Cover: family can be included as salary deduction

Travel Loans

Don’t just take our word for it

Hear from some members of the team and what they say it’s like to be a part of Bespoke IT Solutions.

Claudia Knight

Quality Administrator

I am one of the few non-technical people in the company, but my work is vital to accelerating our growth. As Quality Administrator, I was a key team member helping to deliver our ISO9001 accreditation.
I spent over a year documenting work processes for every role within BITS. This was very granular – how does someone receive a job, what do they do and how is it then passed on? I also wrote a framework of requirements for every job role, so that core competencies and the skills required were known. This helps to give the role holders the tools to perform at a high level and a job specification when it comes to recruiting people into roles in the company.

This work has helped shape the monthly reporting documents that exist between ourselves and our customers regarding service and delivery, and which underpin the integrity of the working relationship.

As well a project work, I am responsible for customer software compliance; ensuring licences are relevant and that there is accurate record keeping. I am also the company’s Technical Librarian.

I also led Bespoke IT Solutions through their successful application for Investors in People and we achieved the Standard Accreditation in December 2019. This certificate will show our clients the friendly, relaxed and non-hierarchical culture at BITS which is why we can offer such a flexible and reliable service.

Finally, I am working on gaining ISO27001 for BITS. This is a valued certificate for IT contracts as it deals with security of all types of data held by firms (financial, personal, client, contractor and asset) it is understood that anyone who attains this can manage, store and process data to a high standard. We have our first assessment on Friday 18th September 2020, this will be followed up on 5th, 6th and 9th November 2020 with the decision being provided at the end of the day on Monday 9th November.
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Josh Olliff

Project Delivery Resource

I was a civil servant for 10 years in the MoD IT team. There existed somewhat of a silo mentality (I was in the O365 team) and the MoD outsourced IT wherever they could. That meant that the opportunity to learn was limited and I wanted more development and opportunities than they could offer.
Here at BITS, all of the expertise to provide the managed IT service for the customer is in the company. There’s so much more scope to learn and so many more areas of IT to experience. I am part of the Applications Packaging team currently working on the Outlook 365 roll out project. I test to make sure that the application packages work as they should on the new hardware. We make changes necessary so we can be sure that when users access and experience the applications, they operate exactly as the customer intended.

I find the working environment and culture here really refreshing. If I come up against a problem that I don’t know the answer to, the attitude from my manager is OK, let’s try and fix this together. Once fixed then let’s share that know-how across the company, so that someone else will know what to do if the same issue arises elsewhere. That for me is an example of a collaborative and friendly company. Tally, the owner believes strongly that IT can be taught (and she is unbelievably knowledgeable) but important to being successful is bringing people in with the right mentality. That means a willingness to learn and an appreciation of the link between teamwork and client service.

I’m excited about the future for this company. I feel like we are in a lift on the ground floor and we’re going up!
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Bilal Khan

Application Support Developer

This is my first IT job since leaving university and I have learnt a lot, both from my colleagues and through working with new system applications that are not always introduced in University. Since working for Bespoke IT Solutions I have been given the opportunity to learn and progress on systems such as SharePoint to SQL Management.
I work in the Application Support Team as an Application Support Developer. I work in a group of 5. I do day to day BAU work which includes SharePoint tickets to helping out with other applications.

Working for the company as a whole has been such a great experience because I have learnt so much, this is all due to the way that the company is structured. Everyone in the company no matter what team you are in is always helping each other to the best of their abilities. Whenever you need help you can go to management and ask for help which is something greatly appreciated.
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Shelagh Denny

Problem, Change and Major Incident Manager

I joined the BITS team in February, just a couple of weeks before lockdown. Prior to that, I worked for a large energy company where for 19 years, I had numerous roles in IT Service Delivery – Service Management. I have come to BITS as the Problem, Change and Major Incident Manager. This means that when a high priority Incident arises, it is managed effectively in order that the service is restored to the customer as quickly as possible; a retrospective Change may be required to do this.
I joined the BITS team in February, just a couple of weeks before lockdown. Prior to that, I worked for a large energy company where for 19 years, I had numerous roles in IT Service Delivery – Service Management. I have come to BITS as the Problem, Change and Major Incident Manager. This means that when a high priority Incident arises, it is managed effectively in order that the service is restored to the customer as quickly as possible; a retrospective Change may be required to do this. A Problem ticket is then raised so that root cause can be investigated and fixed, so the chance of a reoccurrence is effectively minimised. Other types of Changes are also raised for planned work in order that IT and the Business are fully aware of the Risk and Impact of work being done on the Production systems. The windows for this work must also be at a time agreed with the client, especially if part of their service needs to be taken down first. Managing Incidents, Problems and Changes regularly require clear communication with the client.

I didn’t know about BITS before finding the vacancy via LinkedIn. When I attended the first interview something clicked the moment I arrived. Steve (Newton) and Jade (Macfarlane) put me at ease immediately. Jade and I are from the same part of Scotland so that was a fab early ice-breaker. I got a really ‘good vibe’ from them both. The job they wanted someone to do, was the job I wanted and am very passionate about. Another advantage is the office is a lot closer to home than where I used to work.

A lot is written about the lack of women in senior positions in IT, especially on the “techie” side. So when I met Tally, who is the Owner and Enterprise Architect, I knew that this was a company that I would enjoy working with. It was brilliant to spend time with her and hear about her story and plans for growing the company which I knew I would be a valued asset for.

Working at BITS feels like working with your extended family. The team have each other’s backs, people never give-up and everyone understands their role clearly. This culture is derived from the Cadet Forces background that many in BITS have as well myself, as I am ex-Royal Navy/WRNS.

Since joining, I have taken on line management responsibility for two members of staff, plus an Apprentice. Due to the Covid restrictions, we have all adapted to be more flexible in our approach to helping our clients. For example, we have daily check-ins with our largest client in order to effectively communicate project and BAU activities.
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Our commitments

Beyond providing the best possible service to our customers and being a successful business, we are also committed to:

Southwark Young Pilgrims – a scheme for 14-16 year olds, providing direct customer-facing opportunities to young people, previously disengaged, and unlikely to leave school with qualifications. Providing life skills, work experience and a taste of real life.

Army Cadets. Several members of staff are instructors helping young people and promoting life skills, team work and promoting a culture of achievement.

Charity donation to Crisis at Christmas to provide a Christmas meal to homeless people, equal to the number of staff we have.

How to contact us

Our current vacancies are posted regularly to this page with details of how to apply. We are always on the look out for top I.T. talent to join our team, at all levels. If our company is one that would you like to work for and you can tell us why, we’d love to hear from you.

Please send your CV and a covering letter to
recruitment@bespokeitsolutions.com

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