Quality Management 

Having achieved the ISO9001:2015 quality management certificate, it then needs monitoring to ensure ongoing compliance. Customers need to know standards will not drop.

In June 2019, Bespoke I.T. Solutions achieved ISO9001:2015, a Quality Management certificate recognised globally

The ISO9001:2015 requires Bespoke I.T. Solutions to document processes, to make sure they are understood and easy to locate, to check that all contractual requirements are met, and that customers satisfaction remains high. The responsibility for maintaining ISO9001 standards and protocols lies with Quality Management Team and is supported by senior management. 

Maintaining the ISO9001:2015 standard is done via a series of internal audits run either by the Quality Management Team or one of the company’s internal auditors.  External ISO inspectors will return each year for the next two years, for reassessment.  A complete reassessment will happen in March 2022.  If at any point the external assessors find instances where processes have not been followed, a non-conformance notice will be given. It is then the urgent responsibility of the team to make sure work is put in place to resolve these and prevent them from reoccurring. The overarching objective with all of this is to evidence an efficient and compliant client service.

The other major responsibility of the team is to maintain client’s software and hardware assets.  This inventory management ensure clients’ have enough licences and agreements for all the applications they are using. Where further licenses are needed these are procured. All license records are updated and saved in a bespoke database.  Finally, we maintain the Configuration Management Database (CMDB) on behalf of clients.

Future accreditations

The company is now Investors in People (IIP) accredited and work will start soon for a certificate in ISO27001 which relates to the security of data and maintaining GDPR compliance – this is a pre-requisite for many clients.

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