Managed Service Desk 

Now more than ever, businesses and their people are being adaptable in how they work and where they work. Whether you are at the office, at home or on the move, we know how frustrating it is when technology lets you down. We also know how important it is to have someone you can turn to when you need your questions answered.

Similarly, employers want to support their staff as best they can, and an outsourced Managed IT Service Desk is one such tool.

At Bespoke IT Solutions Ltd, we provide round the clock remote support from our Hampshire office, so that your staff can remain online and available wherever they happen to be located. We promise not just quick access to someone but also accountability. It’s one thing getting through to somebody, it’s another to know that they are owning and managing the issue on your behalf.

We use industry leading software to underpin our Service Desk operation. An ITIL aligned ticketing system combining a knowledge sharing database, end user self-service portal and regular reports against agreed SLAs all ensure quality of service.

Our managed Service Desk is suited to businesses of all sizes ranging from a couple of staff in a single office, through to those with several hundred across different sites.

 

Technology is constantly changing. Outsourcing IT support provides access to the best expertise and systems at a cost far less than employing and training the same resource in-house.

Check out other services we provide

Check out other services we provide' with "I.T. managed services made simple – we can support your entire infrastructure or just certain elements. Click below for our areas of service and expertise.

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We are monitoring all media reporting, as the COVID-19 situation in the UK and across the globe continues to develop, with reported instances on the increase. With this in mind, we are working closely with our partners and customers to formulate strategic plans in preparation of any impact the Coronavirus spread has on us and our services we supply.

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