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5 key things a business should consider before outsourcing its IT services

Nick Shrimpton • Jun 12, 2020

Our Business Manager, Steve Newton was interviewed by Kavita Cooper of JoCoBu, a company redefining procurement to understand more about IT outsourcing. A business that buys in effective IT managed services is putting into the hands of experts what might previously have been an operational headache. No longer is the IT infrastructure taking valuable time away from the executive team. It is now freeing up resources to focus on strategic priorities that will accelerate the growth of that business. Steve shares his insight from many years in the IT industry about the five main things a business needs to think about when considering outsourcing its IT services. Click to listen to their conversation.

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By Jane Bradbury 26 Feb, 2024
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By Jane Bradbury 10 Jan, 2024
It's nearly impossible to operate a growing, successful business without technology. From managing finances to communicating with clients, technology is integral in the process of keeping your business up and running. However, working toward a secure and efficient technology foundation for your workflow requires much time and effort. This is where outsourcing your technology maintenance and support can help, allowing you and your team to focus more on your core operations and activities. IT support teams that offer outsourced IT maintenance, management, and security for their clients are often called Managed Service Providers or MSPs. These firms partner with your business to provide a holistic approach to securing and caring for your data and operational IT environment. Some of the services commonly provided by MSPs are: · Response to IT incidents to help mitigate any damage · Continuous remote monitoring to detect and prevent potential security issues within your systems · Patch and version management so your systems are running on the most appropriate updates · Onsite support for more complex issues that require physical maintenance · Cloud hosting and migration services to help you better leverage cloud tools and workflow · Hosted VoIP services that can reduce your operational costs · Backup and disaster recovery solutions to help secure your critical company and client data Outsourcing technology maintenance and support can be a great way for businesses of all sizes to free up resources, save money, and give their teams more time to focus on core functions. Here are a few pro-business advantages to partnering with a trusted IT support vendor for outsourced technology management and security. Cost-efficiency Hiring in-house employees to manage your technology can be expensive, especially for small and mid-sized businesses. According to Glassdoor.com, the average IT employee with four to six years of industry experience commands a salary of £49,563 per year. For small to mid-size businesses, outsourcing their IT maintenance and support can be cost-efficient, reducing the added expense of hiring costs, salaries, taxes, and other benefits. Access to expertise The technology landscape is constantly evolving, and it's difficult for small and mid-sized businesses to find/retain skilled IT professionals. As a company grows, its technology needs to expand, often requiring very specialised assistance in technologies such as: · Cloud services · Virtualisation · AI and Machine Learning · Backup and disaster recovery · Software development · Network infrastructure maintenance · Management of remote devices and users Focus on core business workflow As a business owner, you want your focus to be on growing your business and expanding your customer base, not fixing technology-related issues. Outsourcing technology maintenance and support allows you to channel your resources toward business development and other critical areas of company excellence. Improved Security Cybersecurity breaches are becoming more rampant, and businesses of all sizes are vulnerable to these threats. Outsourcing technology maintenance and support provides you with access to reliable security measures that will help keep your business secure from external threats such as: · Malware, viruses, and other malicious attacks · Data breaches · Ransomware attacks · Phishing attempts Smaller businesses often do not have the resources needed to protect their technology from cyber threats, which makes outsourcing an effective way to protect their business data and sensitive customer information. Scalability As businesses grow, their technology needs also grow. Scaling up an in-house IT team may be quite challenging, and it is definitely time-consuming and expensive. Outsourcing technology maintenance and support to a trusted IT support vendor enables businesses to scale up or down easily, depending on their needs. The flexibility of outsourced technical support enables businesses to adapt to changing circumstances without being limited by their existing technological resources. Conclusion: Letting us handle your technology maintenance and support provides a wide range of benefits for your business, regardless of your company’s size. From cost savings and access to IT specializations to improved security and scalability, outsourcing allows you to focus on your core business processes while knowing your technology is in good hands. With these advantages, it's no surprise that outsourcing technology security, maintenance, and support is becoming the preferred option for businesses like yours looking to operate efficiently and cost effectively.
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